top of page
FAQ
-
What payment options are available?- We accept bank transfer payments only. - For alternative payment options please contact our local branch office.
-
What happens if I do not pay proforma invoice by required date?If we do not receive payment confirmation within required date, we will cancel your order and allocate stock to other customers.
-
Who is responsible for bank transfer fees?The customer must pay all associated transaction fees. We will not ship the goods unless full invoice amount is received.
-
How will my order be shipped? Can we assign different shipping courier?We will use Fedex / DHL as standard courier, although we might use an alternative depending on location.
-
What Incoterms will be applied?All shipment are processed using EXW Incoterms
-
Who is responsible for custom clearance of the goods?The customer is responsible for custom clearance and is liable for any applicable duties, local taxes and costs.
bottom of page