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  • What payment options are available?
    - We accept bank transfer payments only. - For alternative payment options please contact our local branch office.
  • What happens if I do not pay proforma invoice by required date?
    If we do not receive payment confirmation within required date, we will cancel your order and allocate stock to other customers.
  • Who is responsible for bank transfer fees?
    The customer must pay all associated transaction fees. We will not ship the goods unless full invoice amount is received.
  • How will my order be shipped? Can we assign different shipping courier?
    We will use Fedex / DHL as standard courier, although we might use an alternative depending on location.
  • What Incoterms will be applied?
    All shipment are processed using EXW Incoterms
  • Who is responsible for custom clearance of the goods?
    The customer is responsible for custom clearance and is liable for any applicable duties, local taxes and costs.
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